Oncology NGS testing is central to Tempus, but the ordering experience was complex and frustrating due to varying test requirements. As the business grew, adding new tests made the order form harder to maintain, challenging the goal of increasing order volume. I helped redesign a scalable order form and integrate the new xG Test.
Team
2 Product Designer
1 Product Manager
6 Engineers
Timeline
Sept 2022 - April 2023



<1% failure rate on order submission
Reduce submission time from 40% (~9 seconds to <3 seconds) post national rollout
Increase online order form volume from 27k to 40k YTD in 2023

