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Tempus One is a conversational AI assistant integrated into the Hub platform, available on both web and mobile (iOS & Android). It helps external oncologists quickly access patient data and streamline treatment workflows. After the beta launch, I joined as the product design lead to improve user engagement and drive adoption among clinical users.
Team
1 Product Designer
1 Product Manager
1 Operation Manager
1 Marketing Manager
5 Engineers
Timeline
May 2023 - October 2024
Beta launch brings the user stickness issue with low acquisition and retention rate, however, business goal is to grow user base.
Only 54% of advocates tried the product(Positive feedback doesn’t mean usage)
Very few sessions per user(Indicates low engagement frequency)
Decreased usage after provisioning(Suggests unclear value or broken habit loop)
The response success rate is good - 72.55%.(Suggests low retention might not tie to answer quality)
Expand Product capabilities to fulfill user need: Utlizing Gen AI to optimize current customer support related answer
🎉 Success since launch
- 36% of user inquiry are answered by Customer Assistant Agent
- 85.84% success rate
Trusted | Responsible | Auditable | Privacy | Security
Responsible AI
- Be transparent, inform the user the question is answered by Gen AI
- Include usage guidelines to set expectation
Auditability
- Provide source materials for validation
- Setting thresholds to ensure only display of most relevant source materials
Setting Constraints For Conversations
- Setting the scope
- Designating an output format
- Providing actionable next step
Expand Product capabilities to fulfill user need: Enable physicians to order new test, add test into an order, cancel an order, and order test kits
🎉 Success since launch
- Top 1 utilized feature
- Highest Adoption
The unique user base has grown by 685.7%
Monthly active users increased by 48.8%
Retention rate increased from 19.4% to 34.7%
Increased Hub’s MAU using One from 2.3% to 5.49%
